Cards fall out of the Cardprotector

You can choose between two options: This is easy to fix with our Care & Repair kit for retailers. You can order this free of charge under ‘POS & Repair’. You can send the wallet to our HQ for repair. Please contact our warranty department for this: warranty@secrid.com

Help - Secrid

Q: How can I quickly upload an entire order of products?

Go to the Home page and select upload order. Drag your CSV file with quantities and EAN codes to the correct place (make sure the EAN codes do not contain dots). The rows will now be filled automatically. If a product is out of stock or something went wrong reading the file, you will get a notification. Check if the order is correct. Click ‘Order all’ and add the products to your basket.

Q: When will my order be dispatched?

The status of the order can be tracked in My account > orders

Welcome to the help page of our new B2B portal.

We are still working on improving it. If you have any questions or feedback, please contact us: sales@secrid.com.

Below are some frequently asked questions.

Orders

Go to the Home page and select upload order.

Drag your CSV file with quantities and EAN codes to the correct place (make sure the EAN codes do not contain dots).

The rows will now be filled automatically. If a product is out of stock or something went wrong reading the file, you will get a notification.

Check if the order is correct.

Click ‘Order all’ and add the products to your basket.

The status of the order can be tracked in My account > orders

We strive to process orders as quickly as possible. If you still want to make any changes, please contact retail@secrid.com as soon as possible. We’re happy to see what can be done.

Returns

Contact sales@secrid.com to discuss the possibilities.

Defects

You can choose between two options:

This is easy to fix with our Care & Repair kit for retailers. You can order this free of charge under ‘POS & Repair’.
You can send the wallet to our HQ for repair. Please contact our warranty department for this: warranty@secrid.com

If the wallet is still under warranty, we can repair it free of charge. Please contact our warranty department: warranty@secrid.com